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Mango VoicePhone systems

Mango Voice shows every call. It can't tell you which ad made the phone ring.

Mango's call logs show who called, who answered and for how long. They don't show the source: a new patient from a Google Ads click and a recall patient asking about a balance dial the same ported number. We route ad calls through tracked numbers that ring your Mango switchboard, match the answered ones to the click, and send Google and Meta only the calls that became appointments.

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By Ariful IslamHow Mango Voice works ↓

Mango Voice · what breaks

What goes wrong when your ads ring a Mango Voice line

  1. 01

    "Google reports a pile of calls. The schedule doesn't."

    Google counts a tap on your site's phone link even when no call happens, and a patient confirming a cleaning counts the same as a new implant consult. Your budget follows those fake wins.

  2. 02

    "Every call comes in on our main number."

    After porting, ads, mailers, Google Maps and existing patients all reach one Mango number, so no campaign gets credit or the cut.

  3. 03

    "We're paying for calls nobody answers."

    When the switchboard Schedule flips to its Closed or Holiday path while campaigns are still live, you pay for clicks that ring an office nobody can answer.

  4. 04

    "One patient, two calls in the log."

    Mango's docs note a patient engagement service forwarding calls back logs as two calls. Count both and cost per patient looks better than it is.

Mango Voice · the fix

What changes after we fix it — Mango Voice

  • You know which ads fill the chair

    Each paid channel rings its own Mango number, so the dialed number on every call shows where new patients came from.

  • Bidding learns from booked patients

    Google Ads and Meta receive answered calls that became appointments in your practice software, not every tap on a phone link.

  • Missed paid calls get fixed, not hidden

    Unanswered ad calls are reported by hour, so you fix the ad schedule or ring path.

Mango Voice · architecture

What Mango Voice actually lets you hook into

Mango's integrations page lists practice software, not Google Ads, GA4, Tag Manager or Meta. These are the hooks we build on.

  1. 1

    Multiple numbers on one switchboard

    Your main number can be ported in and the account can hold more numbers, compared side by side in Mango's Number Comparison dashboard. Each call's Call Flow shows the number dialed.

  2. 2

    Call logs with outcome and duration

    Filter by direction, answered or missed, status, duration and user. The Inbound Answer Rate dashboard has an export.

  3. 3

    Mango AI summaries and transcripts

    Only on recorded, answered calls under an hour; summaries are English only. Good for qualifying, but full of patient details.

  4. 4

    Call notes written to your PMS

    Open Dental, Eaglesoft, Dentrix, Denticon and Curve can receive a note with the summary and a link back to the call.

  5. 5

    Webhooks and authorization keys

    Mango documents ringing, answered and hangup webhooks for call pop integrations, and keys that give third parties call log access. We confirm what your account can enable first.

Mango Voice · diagnose

Where Mango Voice tracking breaks, in the order we check

Start with numbers, because on a ported Mango line the most common fault is that every source shares one.

  1. 01

    Which numbers ring which switchboard

    Every number on the account and where it's published.

  2. 02

    What Google Ads counts as a call conversion

    Phone link taps, forwarding numbers and imports checked for overlap and minimum length.

  3. 03

    Answer rate on paid calls by hour

    Mango call logs against the ad schedule and the switchboard's Closed and Holiday paths.

  4. 04

    Duplicate call records

    Calls bounced through a patient engagement service, counted once.

  5. 05

    Caller-to-patient matching

    Shared family numbers log to the guarantor in your PMS, so we check that the booked patient is the one credited.

Mango Voice · prove

The QA evidence — Mango Voice

Done with live calls into your real Mango numbers during office hours, answered by your own front desk.

Source of truth

Mango Voice call logs (dialed number, outcome, duration, call time) matched to new-patient appointments in your practice management software

  • A test call from an ad-tagged session, found in Mango's call log on the right dialed number.
  • The same call imported once to Google Ads with the matching caller number and start time.
  • A Meta server event for the booked appointment, with no call summary or clinical detail in the payload.
  • Missed and short calls confirmed absent from every conversion action.
  • A closed month of qualified calls reconciled call by call against both ad platforms.
  • Rerun 30 days later and after any switchboard or number change.

Mango Voice · free audit

What we check in the free audit

  • Which numbers ring which switchboard
  • What Google Ads counts as a call conversion
  • Answer rate on paid calls by hour
  • Duplicate call records
  • Caller-to-patient matching

Checked against

Mango Voice call logs (dialed number, outcome, duration, call time) matched to new-patient appointments in your practice management software

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Mango Voice · when not to buy

When you don't need this on Mango Voice

Some practices are better off with a smaller fix or none at all.

  • If you don't run paid ads, Mango's own analytics and summaries already cover you.
  • If you only run Google Ads with call assets and the Google forwarding number counts match the new-patient calls in your Mango log, leave it alone.
  • If most of your phone volume is recall and billing, fixing the front desk answer rate will pay back faster than attribution.
  • If the only problem is phone link taps set as a primary conversion, switching that to secondary is a quick settings change and we'll tell you to do it yourself.

Mango Voice · what we deliver

The event map on Mango Voice

  • Phone link tapped

    Browser signal on your site, kept as a secondary action so it never drives bidding.

  • Ad number dialed

    The call reaches a Mango number reserved for one channel, recorded in the call's Call Flow.

  • Call answered past a minimum length

    Pulled from Mango's call log; missed calls, internal calls and short hang-ups excluded.

  • New patient call qualified

    Confirmed from the Mango AI summary or PMS call note. Billing and reschedule calls excluded.

  • Appointment booked

    Matched in your PMS, then imported to Google Ads by caller number and call time when the call came through a Google forwarding number, and sent to Meta via the Conversions API with a hashed phone.

  • Patient seen

    Optional value event from your PMS after the first visit.

Written guarantee

95%+ tracking accuracy

Measured against Mango Voice call logs (dialed number, outcome, duration, call time) matched to new-patient appointments in your practice management software. Miss it and we keep working at no cost.

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FAQ

Mango Voice questions, answered

Not that Mango documents. Its integrations are practice software like Dentrix and Open Dental, so ad calls reach Google Ads through Google forwarding numbers and call conversion imports we set up.

More on Mango Voice

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