Solutionreach → Marketo · Conversion tracking
Connecting Solutionreach to Marketo
Solutionreach exists to fill and confirm medical and dental appointments, which means almost everything it touches is protected health information and the tracking has to be built around what must never leave. Marketo scores leads rather than counting conversions, which means what you send it does not report a number — it changes who your sales team calls tomorrow. The join between them succeeds or fails on one thing: whether the lead record, keyed on email reaches the Solutionreach appointment before the conversion happens, because Marketo can only match a conversion it can tie back to a click it recognizes.
✓ 30-minute call · No commitment · You leave with a written remediation plan even if we’re not the right fit.
Written guarantee
95%+ conversion accuracy on Solutionreach → Marketo
Measured against your own order records at handover. Miss it and we keep working at no cost until it’s met.
Built on — and certified for — the platforms that matter
Stape
Pro Partner
Meta
Tech Provider
Tag Manager
TikTok
Events API
Microsoft
UET Partner
CAPI Partner
CAPI Partner
Built on the same partner stack used by enterprise DTC brands.
By the numbers
No fake testimonials.Just the math.
70+
Platforms supported
Shopify · Woo · Magento · BigCommerce · 65 more
8+ / 10
Meta EMQ guaranteed
in writing — keep working free until hit
2–4d
Build to live
accurate data flowing within 7 days
$0
Monthly fees, ever
one-time fixed price · you own the stack
400d
Cookie lifetime
max RFC 6265bis allows · 57× Safari ITP
9
Ad channels covered
Meta · Google · TikTok · MS · LI · Pin · Snap · Reddit · X
95%+
Tracking accuracy
verified vs Stripe · GA4 · ad-platform reports
30 min
Free founder call
no SDR · no pitch deck · written remediation plan
Every figure above is either a commitment we put in writing or a countable fact. What your own setup is losing is not on this list, because we haven’t measured it yet — that happens on the call, against your own order records.
Real clients · real videos · real outcomes
Don’t take our word for it. Watch the receipts.
Founders, marketers, and agency owners describing the before-and-after of their Solutionreach → Marketo tracking rebuild — in their own words, on camera.
Why this join usually fails
The lead record, keyed on email never reaches Solutionreach
The single most common cause. Confirmations and reminders go out by SMS and email and are acted on days later on a phone that never saw your website.
Appointment type sent as a conversion label
It is the default thing to do and it is a disclosure. "Booked: oncology consult" arriving in an ad platform tied to a click identifier is protected health information leaving your control, and no business benefit justifies it.
A scoring threshold crossed by a duplicate
Unlike an ad platform, a duplicate here has an operational consequence: a lead is marked sales-ready, routed, and called by a person. Doing that on the strength of an event counted twice wastes the most expensive resource in the funnel.
Nothing reconciles afterwards
An upload that succeeds is not an upload that matched. Marketo shows the activity log on the lead record with the resulting score change. Read the lead, not the API response, and verify no duplicate lead was created.
Architecture
How Solutionreach and Marketo actually connect
Two systems that know nothing about each other. Everything below exists to give them one shared reference.
Step 1
Solutionreach holds the truth
A count and a value. Never the appointment type, never the provider's specialty, never a procedure code — those describe a person's health and have no business in an ad platform under any configuration.
Step 2
Marketo needs a click to match
Marketo needs the lead's email and the activity or custom object you are recording, with the fields the scoring rules actually reference. An activity that no scoring rule looks at changes nothing.
Step 3
The identifier is the bridge
The lead record, keyed on email, captured at the visit and carried into the Solutionreach appointment. Without it there is nothing to join on and no tool fixes that.
Step 4
The event source decides reliability
Send attended appointments as an undifferentiated count. One event, one value, no type attached.
Step 5
Deduplication at the destination
Marketo deduplicates leads on email by default, but activities are not deduplicated. A purchase pushed twice can trigger a scoring rule twice and push a lead over a threshold it should not have crossed.
Diagnose it honestly
Working vs. broken, side by side
Both states look identical from the Marketo dashboard, which is why this runs for months before anyone notices.
Normal — not a fault
The lead record, keyed on email present on the appointment
Visible on the record itself in Solutionreach, not merely captured somewhere on the site.
Sent from your practice management system
Server-side, so it does not depend on the customer's browser still being there.
Deduplicated correctly
Marketo deduplicates leads on email by default, but activities are not deduplicated. A purchase pushed twice can trigger a scoring rule twice and push a lead over a threshold it should not have crossed.
Reconciles with the source
Marketo's count and Solutionreach's records agree within a few percent over a closed window.
Actually broken
The lead record, keyed on email missing on most records
Confirmations and reminders go out by SMS and email and are acted on days later on a phone that never saw your website.
Sent from the browser
Anyone who closes the tab, blocks the script or converts without a page load is invisible. It is the default thing to do and it is a disclosure. "Booked: oncology consult" arriving in an ad platform tied to a click identifier is protected health information leaving your control, and no business benefit justifies it.
Counted twice, or not at all
Unlike an ad platform, a duplicate here has an operational consequence: a lead is marked sales-ready, routed, and called by a person. Doing that on the strength of an event counted twice wastes the most expensive resource in the funnel.
Nobody has reconciled it
The dashboard shows a number and no one has compared it to Solutionreach. A wrong number that nobody checks is indistinguishable from a right one.
Diagnostic sequence
Diagnostic order
Each step rules out a class of cause. Run them in order and the last one usually has a single explanation standing.
- 1
Count appointments carrying the lead record, keyed on email
The ceiling on everything else. Do this before debugging anything downstream.
- 2
Follow one real conversion end to end
From the ad click through Solutionreach and into Marketo.
- 3
Read what is actually in the conversion payload
Not what the documentation says is sent — the real payload, field by field. Do this before touching anything else.
- 4
Check the lead's activity log after a test conversion
One activity or two, and did the score move by the amount the rule specifies? That is the whole test.
- 5
Read the match rate, not the success message
Marketo shows the activity log on the lead record with the resulting score change. Read the lead, not the API response, and verify no duplicate lead was created.
Source-of-truth validation
How it gets proven
Against Solutionreach's own records, not against either platform's dashboard.
- The lead record, keyed on email confirmed present on a live appointment.
- A real conversion followed from click through Solutionreach to Marketo.
- Activities confirmed on single lead records with score changes matching the configured rules, and no duplicate leads created.
- Attended appointment counts reconciled against imported conversions, with the payload demonstrated to carry no clinical field.
- Reconciled over a fully closed window, matched per record rather than on totals.
- Re-checked 30 days later.
Straight talk
When you don't need this
Worth reading before paying anyone, including us.
- If Marketo already reports conversions that reconcile against Solutionreach's records within a few percent, this join is working and there is nothing to buy.
- Measure identifier coverage yourself first — pull your last hundred appointments and count how many carry the lead record, keyed on email. Ten minutes, free, and it tells you whether any of this is worth doing.
- If you cannot guarantee the payload stays clean, do not build this. Report appointment volume internally and optimize on clicks. That is a worse campaign and the correct decision.
- If your sales team does not act on lead scores, pushing conversions into Marketo produces a tidier database and changes nothing about revenue.
Who this is for
Honest about who we’re a fit for.
We don’t take every project. Here’s how to tell if we’re right for you.
You’re a great fit if…
- You run Solutionreach → Marketo (or are migrating to it)
- You spend $5K+/month on paid ads (Meta, Google, TikTok, Microsoft, LinkedIn)
- Your reported ROAS doesn’t match what your bank account is saying
- You want to own your tracking stack — no monthly SaaS fees forever
- You have 2–4 days to do this once and never think about it again
Skip us if…
- You spend less than $500/month on paid ads (browser pixel is fine)
- You want a SaaS dashboard with monthly fees forever (Triple Whale, Hyros)
- You need attribution modeling — we fix the data foundation, not multi-touch reports
- You want a 6-month enterprise consulting engagement (we ship in 4 days)
- You expect us to manage your ad accounts (we don’t — that’s a different service)
If you’re still unsure,book the call anyway— we’ll tell you straight whether we can help.
What working looks like
The lead record, keyed on email on every appointment
Server-sideCaptured before the conversion and stored where it survives.
Conversions arriving in Marketo
8+ EMQThe activity lands on the lead, scoring rules evaluate, and the lead may move into a nurture programme or into the sales queue.
Reconciled against the source
DedupedSolutionreach's own records are the reference, not either dashboard.
What gets built
Identifier capture into Solutionreach
Capture the identifier at the original online booking and persist it against the patient record inside your own systems, so the attended visit weeks later still resolves without any of the clinical detail travelling with it.
Event source: your practice management system
Send attended appointments as an undifferentiated count. One event, one value, no type attached.
Dispatch to Marketo
The Marketo REST API, posted server-side to create or update the lead and record the activity.
Reversals where they exist
Cancellations and no-shows reverse, and in this sector no-show rates are high enough that ignoring them badly overstates results.
Pick the package that fits your ad spend
Fixed-fee, no surprises. If your ad spend is meaningful,server-side tracking is what we recommend— it’s the only setup that survives iOS, Safari ITP and ad blockers.
Browser-side starter
Wires the join and verifies it on a live conversion. Honest about its ceiling where the source can only be read from the browser.
- The join built and tested end to end
- Verified on a real conversion
- Reconciled against the source's own records
- Written handover
1st-party server-side
Save $18K–$120K over 5 years vs Triple Whale / Hyros
The join built server-side from the source's own records, so it does not depend on a browser being present when the conversion happens.
- Events sourced from the system of record, not the browser
- Identifier captured and persisted end to end
- Deduplicated at the destination
- Reversals wired where the source supports them
- 95%+ accuracy guaranteed in writing
Full 1st-party stack
Every destination fed from one place, plus monitoring so a broken join surfaces in days rather than at quarter end.
- Everything in 1st-party server-side
- All paid destinations from one container
- CRM and offline loop
- Refunds and cancellations reversed everywhere
- Monitoring per destination
Not sure which tier fits?Book a 30-min scoping call— we’ll tell you straight, no upsell pressure.
How it works
Built in 2–4 days. Accurate data within 7.
We deliver the entire 1st-party server-side stack in 2–4 business days. You start collecting accurate, deduped conversion data the moment it goes live — and within 7 days every signal is flowing cleanly to Meta, Google, TikTok and the rest.
Kickoff + audit
30-min call. We map your current pixels, GTM, dataLayer, consent setup, and ad-platform integrations. You get a written report of every leak.
Build the stack
Server-side GTM container deployed on your subdomain. Meta CAPI · Google EC · TikTok Events API · Microsoft UET wired. Identity match + dedup configured.
QA + go-live
Live-fire test purchases across every funnel step. Meta EMQ verified at 8+. Tag Assistant + Pixel Helper passes. Side-by-side report delivered.
Verify accuracy
Your data flows clean. Within 7 days every signal — Meta, Google, TikTok, Microsoft — is fully accurate. Notion runbook + Loom walkthrough handoff.
Got questions?
The honestanswers.
No buzzwords, no upsell. If we don’t know, we say so.
01Why aren't my Solutionreach conversions showing in Marketo?
Almost always because the lead record, keyed on email never reached the Solutionreach appointment. Confirmations and reminders go out by SMS and email and are acted on days later on a phone that never saw your website. Measure coverage before debugging the dispatch.
02What identifier does Marketo need?
Marketo resolves to a lead by email address, with a Munchkin cookie tying anonymous web activity to that lead once known. Send an activity with a new email and you create a duplicate lead rather than updating one — and duplicate leads in a scoring system produce two half-scored people instead of one qualified one.
03Where should the event come from?
Your practice management system. Send attended appointments as an undifferentiated count. One event, one value, no type attached.
04How do I know it worked?
Marketo shows the activity log on the lead record with the resulting score change. Read the lead, not the API response, and verify no duplicate lead was created.
Still have questions?Book a 30-min call— bring them all.
The call
What happens on your free 30-min call
No pitch deck, no SDR, no upsell pressure. Founder-led. Bring your ad-platform screens and yourSolutionreach → Marketo setup — we’ll work through it together.
Min 1–5
We get the lay of your store
What you sell, what you spend on ads, who handles dev. Quick context-gathering — no questionnaire upfront.
Min 5–15
We audit your tracking live
Screen-share. We open your Meta Events Manager, GTM, and ad reports. You see exactly which conversions are leaking.
Min 15–25
We map a fix
What needs rebuilding, what stays. The exact Solutionreach → Marketo setup we'd ship and what it would recover for you.
Min 25–30
Decide. Or don’t.
If we're a fit, we send a 1-page proposal in writing. If not, you walk away with a free remediation plan you can hand to anyone.
Get Solutionreach and Marketo joined properly
Book a free 30-minute call. We measure your identifier coverage live on your own account, and you leave with a written plan — including the option that you don't need us.
Free · 30-min consultation · No commitment · Replies in under 2 hours · Available worldwide via WhatsApp
Using Solutionreach for bookings? How Solutionreach bookings get tracked end to end
95% tracking accuracy guarantee
Free 30-min consultation · from $400 · 1st-party server-side
95% guarantee · from $400
