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Amazon Ads × CRM DealsRun this yourself

How to reconcile Amazon Ads against your CRM's closed-won deals

This is the check we run first on every account, written out so you can run it without us. It takes about thirty minutes and needs two numbers: what Amazon Ads says it produced, and what your CRM's closed-won deals actually shows. The gap between them is the only honest measure of whether your tracking works — and if it comes back small, you do not need us.

Free30 minutesNo obligation

Specific to Amazon Ads × CRM Deals

Amazon Ads vs closed-won deals: usually no join is possible

Amazon Ads rarely maps to closed-won deals. Ads that drive to Amazon listings produce sales inside Amazon with no click identifier, so there is nothing to join to a CRM record. Only off-Amazon campaigns sending traffic to your own site can be matched, and then only on a captured identifier or hashed email. Treat any comparison as aggregate.

Say this plainly first: most Amazon Ads spend sells products on Amazon, and those buyers never enter your CRM. A closed-won deal is a different kind of sale, so for most accounts this reconciliation has nothing to reconcile. The exception is a business using Amazon's off-Amazon inventory to drive traffic to its own site for a quote or demo, where a click identifier can be captured on landing and stored on the deal.

Amazon's windows differ by ad product and by whether the conversion happens on Amazon or on your site, so establish which product and destination you are reporting on before reading any number. For off-Amazon traffic, Amazon's reporting tends to be aggregated and delayed rather than per lead. Compare the off-Amazon campaign's reported conversions over a closed period against CRM deals whose source is that campaign, by close date.

Total mismatch is normal when the campaigns drive to listings. A real gap only exists for off-Amazon campaigns, and the usual cause is that no identifier from the landing visit was carried into the form, leaving the CRM with nothing to match against Amazon's aggregate count.

Amazon Ads × CRM Deals · what breaks

Why Amazon Ads and your CRM's closed-won deals disagree

  1. 01

    Form fills counted instead of deals

    The most common B2B error. The platform counts an enquiry; the business earns on a signed contract, and the rate between them varies enormously by source.

  2. 02

    Outbound pipeline in the same report

    Deals a rep sourced by cold outreach land in the same pipeline as inbound ones. Without an origin field they inflate marketing's apparent performance.

  3. 03

    Several contacts from one company

    Three people from one account researching separately is one opportunity. Counting them separately makes cost per acquisition read as a third of reality.

  4. 04

    Sales cycle longer than the attribution window

    A deal that closes in month four falls outside every default window, so the campaign shows nothing while producing everything.

Amazon Ads × CRM Deals · the fix

What you get from this — Amazon Ads × CRM Deals

  • A number instead of a suspicion

  • The likely cause, narrowed

  • A basis for deciding

Amazon Ads × CRM Deals · architecture

What each side is actually counting — Amazon Ads × CRM Deals

  1. 1

    What Amazon Ads counts

    For off-Amazon conversions: an event, a timestamp, a value and the click identifier. For on-Amazon conversions: nothing, because the measurement is not yours to do.

  2. 2

    How Amazon Ads attributes it

    This is the important thing and most guidance skips it: Amazon Ads spans two very different situations. Sponsored ad formats driving to an Amazon listing produce conversions Amazon measures itself, with no click identifier passed to you and no per-order join available. Amazon DSP driving to your own site is a different case, where a click identifier can reach your landing page and be captured like any other network's.

  3. 3

    The window it uses

    Amazon's attribution windows differ by ad product and by whether the conversion happens on Amazon or on your site. Establish which product and which destination you are reporting on before comparing any figure.

  4. 4

    What your CRM's closed-won deals counts

    Opportunities marked closed-won, at their actual value, found in HubSpot → Deals, Salesforce → Opportunities, Pipedrive → Deals, filtered to won.

  5. 5

    The filter that makes them comparable

    Stage is closed-won, and the source is a paid channel rather than outbound or referral.

Amazon Ads × CRM Deals · events

Reading the gap — Amazon Ads × CRM Deals

15%+ platform higherUsually the wrong event entirely — the platform is claiming deals it did not produce. usually outbound or referral pipeline landing in the same report without an origin field.
20%+ platform lowerUsually structural — the platform is missing deals it produced. almost always the cycle outliving the window, or the identifier never reaching the crm record.

Amazon Ads × CRM Deals · diagnose

Diagnostic order — Amazon Ads × CRM Deals

  1. 01

    Confirm both numbers cover the same period and channel

  2. 02

    Form fills counted instead of deals

    The most common B2B error. The platform counts an enquiry; the business earns on a signed contract, and the rate between them varies enormously by source.

  3. 03

    Outbound pipeline in the same report

    Deals a rep sourced by cold outreach land in the same pipeline as inbound ones. Without an origin field they inflate marketing's apparent performance.

  4. 04

    Several contacts from one company

    Three people from one account researching separately is one opportunity. Counting them separately makes cost per acquisition read as a third of reality.

  5. 05

    Read Amazon's own attribution reporting for on-Amazon sales, and your normal reconciliation for off-Amazon conversions

    The structural limit is worth stating plainly to anyone selling you on this: for sales that complete inside Amazon, per-order click attribution does not exist and cannot be built. Amazon Attribution gives aggregated, delayed reporting. Anyone offering per-order joins on Amazon-completed sales is describing something that is not available.

Amazon Ads × CRM Deals · prove

How to know you did it right — Amazon Ads × CRM Deals

Source of truth

your CRM's closed-won deals — closed-won deals for a fully closed month

    Amazon Ads × CRM Deals · free audit

    What we check in the free audit

    • Confirm both numbers cover the same period and channel
    • Form fills counted instead of deals
    • Outbound pipeline in the same report
    • Several contacts from one company
    • Read Amazon's own attribution reporting for on-Amazon sales, and your normal reconciliation for off-Amazon conversions

    Checked against

    your CRM's closed-won deals — closed-won deals for a fully closed month

    Get my free conversion tracking audit

    Free30 minutesNo obligation

    Amazon Ads × CRM Deals · when not to buy

    When the answer is that you do not need us — Amazon Ads × CRM Deals

    • If almost all of your closed-won deals come from a channel with no click behind it, no tracking work will reach them — and knowing that is worth more than a build.
    • If all your Amazon Ads spend drives to Amazon listings, there is no conversion tracking build here — only a reporting exercise inside Amazon's own tools, and it is worth knowing that before commissioning anything.

    Amazon Ads × CRM Deals · what we deliver

    The method, step by step — Amazon Ads × CRM Deals

    • Pull what Amazon Ads reports

      Amazon's own attribution reporting for on-amazon sales, and your normal reconciliation for off-amazon conversions.

    • Pull what your CRM's closed-won deals shows

      Export closed-won deals by close date for a window long enough to cover your full sales cycle. Deduplicate to one per account, and sum the value actually contracted.

    • Filter both to the same thing

      Stage is closed-won, and the source is a paid channel rather than outbound or referral.

    • Compare per record, not on totals

    FAQ

    Amazon Ads × CRM Deals questions, answered

    Not per deal for sales completed on Amazon. Amazon's own reporting is aggregated, and per-order joins on Amazon-completed sales are not available.

    Free · 30 min

    Found a gap between Amazon Ads and your CRM's closed-won deals?

    Free30 minutesNo obligation