ServiceTitan → The Trade Desk · Conversion tracking
Connecting ServiceTitan to The Trade Desk
ServiceTitan is the system of record for mid-to-large home services operations, and it knows the revenue on every job. The Trade Desk buys across the open internet rather than inside a walled garden, which means it cannot rely on a logged-in graph and has to work with identity you help it construct. The join between them succeeds or fails on one thing: whether Unified ID 2.0, derived from a hashed email reaches the ServiceTitan job before the conversion happens, because The Trade Desk can only match a conversion it can tie back to a click it recognizes.
✓ 30-minute call · No commitment · You leave with a written remediation plan even if we’re not the right fit.
Written guarantee
95%+ conversion accuracy on ServiceTitan → The Trade Desk
Measured against your own order records at handover. Miss it and we keep working at no cost until it’s met.
Built on — and certified for — the platforms that matter
Stape
Pro Partner
Meta
Tech Provider
Tag Manager
TikTok
Events API
Microsoft
UET Partner
CAPI Partner
CAPI Partner
Built on the same partner stack used by enterprise DTC brands.
By the numbers
No fake testimonials.Just the math.
70+
Platforms supported
Shopify · Woo · Magento · BigCommerce · 65 more
8+ / 10
Meta EMQ guaranteed
in writing — keep working free until hit
2–4d
Build to live
accurate data flowing within 7 days
$0
Monthly fees, ever
one-time fixed price · you own the stack
400d
Cookie lifetime
max RFC 6265bis allows · 57× Safari ITP
9
Ad channels covered
Meta · Google · TikTok · MS · LI · Pin · Snap · Reddit · X
95%+
Tracking accuracy
verified vs Stripe · GA4 · ad-platform reports
30 min
Free founder call
no SDR · no pitch deck · written remediation plan
Every figure above is either a commitment we put in writing or a countable fact. What your own setup is losing is not on this list, because we haven’t measured it yet — that happens on the call, against your own order records.
Real clients · real videos · real outcomes
Don’t take our word for it. Watch the receipts.
Founders, marketers, and agency owners describing the before-and-after of their ServiceTitan → The Trade Desk tracking rebuild — in their own words, on camera.
Why this join usually fails
Unified ID 2.0, derived from a hashed email never reaches ServiceTitan
The single most common cause. The identifier has to reach the customer record, not just the call. ServiceTitan's own call tracking captures the call; connecting it to the job that eventually invoices is the step that gets missed.
Rich data that never leaves the building
ServiceTitan knows the job revenue and its own attribution reporting is good — and it sends none of it to your ad platforms, so bidding never learns which jobs actually paid.
View-through conversions on the open internet
A large share of what a DSP claims is view-through: the person saw a display impression and later converted without clicking. Some of that is real influence and some of it is coincidence, and no post-click reporting can separate them. Treat the click-attributed number as the floor and prove the rest with a holdout.
Nothing reconciles afterwards
An upload that succeeds is not an upload that matched. The Trade Desk reports match rates on uploaded conversions. Read the match rate — a low one means your authenticated share is the constraint, and no amount of pipeline work will change that.
Architecture
How ServiceTitan and The Trade Desk actually connect
Two systems that know nothing about each other. Everything below exists to give them one shared reference.
Step 1
ServiceTitan holds the truth
ServiceTitan distinguishes booked, dispatched, completed and invoiced. Only the last is money — a dispatched truck that ended in a no-charge callback cost you and earned nothing.
Step 2
The Trade Desk needs a click to match
The Trade Desk needs the conversion with a UID2 or a hashed email it can resolve, plus the value and timestamp. Conversions from anonymous visitors cannot be matched at all.
Step 3
The identifier is the bridge
Unified ID 2.0, derived from a hashed email, captured at the visit and carried into the ServiceTitan job. Without it there is nothing to join on and no tool fixes that.
Step 4
The event source decides reliability
Poll or subscribe for invoiced jobs and send with the invoiced value, job type and business unit. One job with three visits is one conversion, not three.
Step 5
Deduplication at the destination
Deduplication is on your conversion identifier. Because open-internet buying frequently runs alongside search and social, the more consequential deduplication is across platforms rather than within this one.
Diagnose it honestly
Working vs. broken, side by side
Both states look identical from the The Trade Desk dashboard, which is why this runs for months before anyone notices.
Normal — not a fault
Unified ID 2.0, derived from a hashed email present on the job
Visible on the record itself in ServiceTitan, not merely captured somewhere on the site.
Sent from the ServiceTitan API on job invoiced
Server-side, so it does not depend on the customer's browser still being there.
Deduplicated correctly
Deduplication is on your conversion identifier. Because open-internet buying frequently runs alongside search and social, the more consequential deduplication is across platforms rather than within this one.
Reconciles with the source
The Trade Desk's count and ServiceTitan's records agree within a few percent over a closed window.
Actually broken
Unified ID 2.0, derived from a hashed email missing on most records
The identifier has to reach the customer record, not just the call. ServiceTitan's own call tracking captures the call; connecting it to the job that eventually invoices is the step that gets missed.
Sent from the browser
Anyone who closes the tab, blocks the script or converts without a page load is invisible. ServiceTitan knows the job revenue and its own attribution reporting is good — and it sends none of it to your ad platforms, so bidding never learns which jobs actually paid.
Counted twice, or not at all
A large share of what a DSP claims is view-through: the person saw a display impression and later converted without clicking. Some of that is real influence and some of it is coincidence, and no post-click reporting can separate them. Treat the click-attributed number as the floor and prove the rest with a holdout.
Nobody has reconciled it
The dashboard shows a number and no one has compared it to ServiceTitan. A wrong number that nobody checks is indistinguishable from a right one.
Diagnostic sequence
Diagnostic order
Each step rules out a class of cause. Run them in order and the last one usually has a single explanation standing.
- 1
Count jobs carrying Unified ID 2.0, derived from a hashed email
The ceiling on everything else. Do this before debugging anything downstream.
- 2
Follow one real conversion end to end
From the ad click through ServiceTitan and into The Trade Desk.
- 3
Open a recent invoiced job and look for the identifier
On the customer record. This one check is the whole build in miniature.
- 4
Split reported conversions into click-through and view-through
If the great majority are view-through, the honest next step is an incrementality test rather than a bid adjustment.
- 5
Read the match rate, not the success message
The Trade Desk reports match rates on uploaded conversions. Read the match rate — a low one means your authenticated share is the constraint, and no amount of pipeline work will change that.
Source-of-truth validation
How it gets proven
Against ServiceTitan's own records, not against either platform's dashboard.
- Unified ID 2.0, derived from a hashed email confirmed present on a live job.
- A real conversion followed from click through ServiceTitan to The Trade Desk.
- Matched conversions reconciled against your own order records, with the click-through and view-through split stated.
- A multi-visit job confirmed to produce exactly one conversion.
- Reconciled over a fully closed window, matched per record rather than on totals.
- Re-checked 30 days later.
Straight talk
When you don't need this
Worth reading before paying anyone, including us.
- If The Trade Desk already reports conversions that reconcile against ServiceTitan's records within a few percent, this join is working and there is nothing to buy.
- Measure identifier coverage yourself first — pull your last hundred jobs and count how many carry Unified ID 2.0, derived from a hashed email. Ten minutes, free, and it tells you whether any of this is worth doing.
- If your business units and job types are applied inconsistently, fix that first — every conversion value depends on them.
- If you cannot collect email addresses from a meaningful share of your buyers, UID2 has little to work with and the open internet is not yet an addressable channel for you.
Who this is for
Honest about who we’re a fit for.
We don’t take every project. Here’s how to tell if we’re right for you.
You’re a great fit if…
- You run ServiceTitan → The Trade Desk (or are migrating to it)
- You spend $5K+/month on paid ads (Meta, Google, TikTok, Microsoft, LinkedIn)
- Your reported ROAS doesn’t match what your bank account is saying
- You want to own your tracking stack — no monthly SaaS fees forever
- You have 2–4 days to do this once and never think about it again
Skip us if…
- You spend less than $500/month on paid ads (browser pixel is fine)
- You want a SaaS dashboard with monthly fees forever (Triple Whale, Hyros)
- You need attribution modeling — we fix the data foundation, not multi-touch reports
- You want a 6-month enterprise consulting engagement (we ship in 4 days)
- You expect us to manage your ad accounts (we don’t — that’s a different service)
If you’re still unsure,book the call anyway— we’ll tell you straight whether we can help.
What working looks like
Unified ID 2.0, derived from a hashed email on every job
Server-sideCaptured before the conversion and stored where it survives.
Conversions arriving in The Trade Desk
8+ EMQThe conversion is matched to an impression or click where identity resolves, and feeds the bidding models.
Reconciled against the source
DedupedServiceTitan's own records are the reference, not either dashboard.
What gets built
Identifier capture into ServiceTitan
Store the click identifier in a custom field on the ServiceTitan customer record, so repeat jobs from the same customer trace back to the original acquisition.
Event source: the ServiceTitan API on job invoiced
Poll or subscribe for invoiced jobs and send with the invoiced value, job type and business unit. One job with three visits is one conversion, not three.
Dispatch to The Trade Desk
Server-side conversion upload with the hashed identity and value, from your order system.
Reversals where they exist
Warranty callbacks and credits should not count as new revenue, and excluding them keeps the number honest.
Pick the package that fits your ad spend
Fixed-fee, no surprises. If your ad spend is meaningful,server-side tracking is what we recommend— it’s the only setup that survives iOS, Safari ITP and ad blockers.
Browser-side starter
Wires the join and verifies it on a live conversion. Honest about its ceiling where the source can only be read from the browser.
- The join built and tested end to end
- Verified on a real conversion
- Reconciled against the source's own records
- Written handover
1st-party server-side
Save $18K–$120K over 5 years vs Triple Whale / Hyros
The join built server-side from the source's own records, so it does not depend on a browser being present when the conversion happens.
- Events sourced from the system of record, not the browser
- Identifier captured and persisted end to end
- Deduplicated at the destination
- Reversals wired where the source supports them
- 95%+ accuracy guaranteed in writing
Full 1st-party stack
Every destination fed from one place, plus monitoring so a broken join surfaces in days rather than at quarter end.
- Everything in 1st-party server-side
- All paid destinations from one container
- CRM and offline loop
- Refunds and cancellations reversed everywhere
- Monitoring per destination
Not sure which tier fits?Book a 30-min scoping call— we’ll tell you straight, no upsell pressure.
How it works
Built in 2–4 days. Accurate data within 7.
We deliver the entire 1st-party server-side stack in 2–4 business days. You start collecting accurate, deduped conversion data the moment it goes live — and within 7 days every signal is flowing cleanly to Meta, Google, TikTok and the rest.
Kickoff + audit
30-min call. We map your current pixels, GTM, dataLayer, consent setup, and ad-platform integrations. You get a written report of every leak.
Build the stack
Server-side GTM container deployed on your subdomain. Meta CAPI · Google EC · TikTok Events API · Microsoft UET wired. Identity match + dedup configured.
QA + go-live
Live-fire test purchases across every funnel step. Meta EMQ verified at 8+. Tag Assistant + Pixel Helper passes. Side-by-side report delivered.
Verify accuracy
Your data flows clean. Within 7 days every signal — Meta, Google, TikTok, Microsoft — is fully accurate. Notion runbook + Loom walkthrough handoff.
Got questions?
The honestanswers.
No buzzwords, no upsell. If we don’t know, we say so.
01Why aren't my ServiceTitan conversions showing in The Trade Desk?
Almost always because Unified ID 2.0, derived from a hashed email never reached the ServiceTitan job. The identifier has to reach the customer record, not just the call. ServiceTitan's own call tracking captures the call; connecting it to the job that eventually invoices is the step that gets missed. Measure coverage before debugging the dispatch.
02What identifier does The Trade Desk need?
UID2 is built from a hashed and salted email address rather than from a cookie, which is the point: it is designed to survive third-party cookie deprecation. It also means the identifier only exists for people who gave you an email, so your addressable share is capped by your own authenticated traffic, not by the platform.
03Where should the event come from?
The ServiceTitan API on job invoiced. Poll or subscribe for invoiced jobs and send with the invoiced value, job type and business unit. One job with three visits is one conversion, not three.
04How do I know it worked?
The Trade Desk reports match rates on uploaded conversions. Read the match rate — a low one means your authenticated share is the constraint, and no amount of pipeline work will change that.
Still have questions?Book a 30-min call— bring them all.
The call
What happens on your free 30-min call
No pitch deck, no SDR, no upsell pressure. Founder-led. Bring your ad-platform screens and yourServiceTitan → The Trade Desk setup — we’ll work through it together.
Min 1–5
We get the lay of your store
What you sell, what you spend on ads, who handles dev. Quick context-gathering — no questionnaire upfront.
Min 5–15
We audit your tracking live
Screen-share. We open your Meta Events Manager, GTM, and ad reports. You see exactly which conversions are leaking.
Min 15–25
We map a fix
What needs rebuilding, what stays. The exact ServiceTitan → The Trade Desk setup we'd ship and what it would recover for you.
Min 25–30
Decide. Or don’t.
If we're a fit, we send a 1-page proposal in writing. If not, you walk away with a free remediation plan you can hand to anyone.
Get ServiceTitan and The Trade Desk joined properly
Book a free 30-minute call. We measure your identifier coverage live on your own account, and you leave with a written plan — including the option that you don't need us.
Free · 30-min consultation · No commitment · Replies in under 2 hours · Available worldwide via WhatsApp
Using ServiceTitan for bookings? How ServiceTitan bookings get tracked end to end
95% tracking accuracy guarantee
Free 30-min consultation · from $400 · 1st-party server-side
95% guarantee · from $400
